The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
After you’ve completed your treatment or you’re discharged from a service, you may be invited to complete the FFT.
You may be asked while you’re still on the premises, or you may be contacted later. Some providers may ask you to give your feedback by post, by text message, over the phone or using their website.
Not all service providers ask patients to complete the FFT, but you should be able to give feedback if you want to. For example, most GP have feedback forms in their waiting rooms, which you can complete. Ask at reception if you cannot find a feedback form and you want to give feedback.
