A summary of our commitment to patients and what we expect from you.
Rights
- All patients registered at the practice have a named GP.
- Patients have the right to say if they would prefer to see a particular doctor or nurse and we will try to arrange this (as long as they are available). We understand that ‘continuity of care’ is important. Seeing the same nurse or doctor for a particular condition can make it easier to get the right diagnosis and plan your treatment/management better.
- Registered patients are invited to have a health check from time to time. We hope you will take up this service.
- We also offer all patients over 40 an NHS Health Check every 5 years. Please contact reception to discuss this.
- Patients have the right to see their own health records, subject to the terms of the Data Protection Act 2018.
Responsibilities
- Please arrive on time for your appointment. You may not be seen if you arrive late for your appointment.
- Please inform the practice if you can’t make an appointment or if the appointment is no longer necessary, so the slot can be offered to another patient.
- Please try and attend the surgery and do not make a request for a home visit unless absolutely necessary. Home visits are for housebound patients. In the time it takes to conduct one home visit we can typically see at least 4 patients at the surgery.
- Please make requests for repeat prescriptions in good time. We require 48 hours to process prescription requests.
- Please co-operate with all practice staff and treat them courteously. They are trying to help you.
- The practice operates a zero tolerance policy in relation to inappropriate, aggressive, abusive or violent behaviour.