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Main reception

0113 4677499

Out of hours

111

Suggestions and complaints

We welcome suggestions for improvements to our services

Your Suggestions

We are always seeking to enhance our service and welcome suggestions for the improvement of the practice and the website. Our address is:

Mrs Linda Thompson Armley Moor Health Centre, 95 Town St, Leeds LS12 3HD 0113 4677499

You Can Also Send Feedback Online:

Complaints

Everyone at Armley Medical Practice endeavours to provide the best service and care possible. Unfortunately, we understand that there may be times when you feel this has not happened. If you have a complaint about the practice please feel free to talk to one of the Doctors or our Practice Manager. You can do this in person, or by phoning the practice or by writing to us at the above address.

The Practice Manager, Linda Thompson will deal with your complaints face to face, in writing or over the telephone.

Please provide as much information as possible and we will respond to acknowledge your compliant within three working days and contact you with a resolution within ten working days

If we are unable to resolve your complaint in the timescale provided, we will let you know why.

Please note we keep strictly to the rules of medical confidentiality

We hope that we are able to resolve your complains locally however if we are unable to do so and you remain dissatisfied you have the right to contact The Parliamentary & Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP.

Telephone: 0345 0154 4033 or Email: phso.enquiries@ombudsman.org.uk

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